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FAQ

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Frequently asked questions

ORDERS & SHIPPING

When will my order be shipped?

Every order is processed and shipped within 1-3 business days. You will receive a tracking number via email once your order has shipped.

How can I track my order?

Once your order has been shipped, you will receive a tracking link via email. You can also track your order via the "My Account" section of our website or contact us at info@sandburgritter.shop.

Do we offer free shipping?

Yes, we offer free shipping within Germany for all first orders. Shipping costs for subsequent orders depend on the destination and are displayed at checkout.

RETURNS & EXCHANGES

How can I return an item?

To initiate a return, please send an email to info@sandburgritter.shop or use our contact form. We will then send you a return form to include with your items.

Returns must be sent within 14 days of delivery in their original condition and packaging.

What is the return period?

You have 14 days from the delivery date to initiate a return. If we do not receive your return within this period, we will offer to return the item to you at your expense.

Can I exchange an item?

If you would like a different size or color, please place a new order for the desired item and return the original. If the desired item is not in stock, send an email to info@sandburgritter.shop, and we will be happy to assist you.

OUR PRODUCTS

Where are our products manufactured?

Our collections are manufactured in small, certified factories within Europe and abroad – with a focus on sustainability, fair working conditions, and the highest quality.

What does limited collection mean?

We produce each collection in limited quantities to avoid overproduction – and to offer you a special piece of clothing that not everyone owns.

What materials do we use?

Primarily organic cotton (GOTS-certified) and high-quality natural materials. All products are skin-friendly, durable, and sustainable.

PRODUCTS & SIZES

Which clothing size should I choose?

You'll find a clothing and size chart on our website. If you have any questions, please contact us at info@sandburgritter.shop for personalized advice.

How do I care for my clothes?

Please follow the care instructions on the label. In most cases, we recommend washing garments at 30°C and not tumble drying.

PAYMENTS & CHECKOUT

Which payment methods do we accept?

We do accept the following payment methods:

  • Credit card (VISA, Mastercard, American Express)
  • Klarna
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Union Pay
  • SOFORT Banking

Is my payment information secure?

Your payment details are secure, we use SSL encryption to ensure that your personal and payment information is safe during the payment process.

What can I do if my payment is declined?

Check your card details and make sure you have sufficient funds. If the issue persists, try an alternative payment method or contact your bank.

ACCOUNT & SUPPORT

How do I contact customer support?

Use our contact form or send us an email to info@sandburgritter.shop. Our support team will be happy to help you.

Do I need an account to place an order?

You don't need a customer account; you can also place an order as a guest. However, having an account makes it easier to track your orders and manage any returns.

I forgot my password. How do I reset it?

On the login page, click "Forgot your password?" and follow the instructions to reset your password.

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