Every order is processed and shipped within 1 - 3 business days. You will receive a tracking number via email once your order has shipped.
SUPPORT
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Frequently asked questions
ORDERS + SHIPPING
WHEN WILL MY ORDER BE SHIPPED?
DO WE OFFER INTERNATIONAL SHIPPING?
Yes, we do offer worldwide and international shipping. Shipping costs for subsequent orders depend on the destination and are displayed at checkout or at Shipping Costs.
DELIVERY TIME + TRACKING
Delivery within Germany takes 1 – 3 business days. For EU countries, please allow 5–7 business days for delivery. You can easily track your order using the tracking link provided after shipment.
Once your order has been dispatched, you will receive a tracking code via email. You can also track your order via the "My Account" section on our website or contact us at info@sandburgritter.shop.
SHIPPING COSTS
Shipping costs within Germany are charged with €5.90 per order. Further information regarding shipping to the EU and internationally can be found in our shipping terms.
RETURNS + EXCHANGES
HOW CAN I RETURN AN ITEM?
We include a return label with your delivery that you can enclose with your items. We cover the cost of returns. Items must be returned within 14 days of delivery in their original condition and packaging.
WHAT IS THE RETURN PERIOD?
You have 14 days from the delivery date to initiate a return. If we do not receive your return within this period, we will offer to return the item to you at your expense.
CAN I EXCHANGE AN ITEM?
If you would like a different size or color, please place a new order for the desired item and return the original item promptly using the enclosed return label. If the desired item is out of stock, please send an email to info@sandburgritter.shop; we will be happy to assist you.
CANCEL CONTRACT
Would you like to cancel your purchase or order? You can do so using our cancellation form or by logging into your account.
OUR PRODUCTS
WHERE ARE OUR PRODUCTS MANUFACTURED?
Our Collections are manufactured in small, certified factories within Europe and Germany, partly in our own manufactury and partly abroad - with a focus on sustainability, fair working conditions, and the highest quality.
WHAT DOES LIMITED COLLECTION MEAN?
We produce each collection in limited quantities to avoid overproduction - and to offer you a special piece of clothing that not everyone owns.
WHAT MATERIALS DO WE USE?
Primarily Organic Cotton (certified) and high-quality Natural Materials. All of our products are skin-friendly, durable, sustainable and as well vegan-friendly!
DER GRÜNE PUNKT
Supporting Nature`s Loops - For a better environment and our future and most of all - Nature and Natural Animals!
QUALITY + RESPONSIBILITY
At SANDBURGRITTER®, quality, reliability, and the responsible treatment of people are our top priorities.
We reject forced labor, human trafficking, child labor, and all forms of exploitation. When selecting business partners and suppliers, we ensure they treat people responsibly and comply with applicable legal requirements.
We recognize that responsible sourcing is an ongoing process; therefore, we continuously review and improve our procedures.
SANDBURGRITTER®
Quality. Responsibility. Integrity.
PRODUCTS + SIZE CHART
WHICH CLOTHING SIZE SHOULD I CHOSE?
You'll find a Apparel Size Chart on our website. If you have any questions, please contact us for personalized advice.
HOW DO I CARE FOR MY CLOTHES?
Please follow the care instructions on the label. In most cases, we recommend washing garments at 30°C - 40°C and not tumble drying.
PAYMENTS + CHECKOUT
WHICH PAYMENT METHODS DO WE ACCEPT?
We do accept the following payment methods:
- PayPal
- Credit card (VISA, Mastercard, American Express)
- PayPal Express
- No registration required
IS MY PAYMENT INFORMATION SECURE?
Your payment details are secure, we use SSL encryption to ensure that your personal and payment information is safe during the payment process.
WHAT CAN I DO IF MY PAYMENT IS DECLINED?
Check your card details and make sure you have sufficient funds. If the issue persists, try an alternative payment method or contact your bank.
ACCOUNT + SUPPORT
HOW DO I CONTACT THE CUSTOMER SUPPORT?
Use our contact form or send us an Email to info @ sandburgritter.shop. Our support team will be happy to help you.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
You don't need a customer account; you can also place an order as a guest. However, having an account makes it easier to track your orders and manage any returns.
I FORGOT MY PASSWORD. HOW DO I RESET IT?
On the login page, click "Forgot your password?" and follow the instructions to reset your password.
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